Has my order shipped?

You can check the status of your order by visiting the My Account / Order Status page at the top right of our site. You will also receive a shipment confirmation email with tracking information within 24-48 hours of shipment.

How do I change quantities or cancel an item in my order?

Please contact our customer service team as soon as possible if you need to change quantities or cancel an item. Visit our contact page at autotecknic.com/pages/contact-us for assistance.

How do I track my order?

Click the My Account / Order Status link at the top right of our site to track your order. You will also receive tracking information via email within 24-48 hours of shipment.

My order never arrived. What should I do?

If your order has not arrived, please check your tracking information in your account. If there is an issue, contact our customer service team at autotecknic.com/pages/contact-us.

An item is missing from my shipment. What should I do?

If an item is missing from your shipment, please contact our customer service team within 72 hours of receiving your order at autotecknic.com/pages/contact-us.

When will my backorder arrive?

Backorder availability is listed on each individual product page. You can also check your order status by visiting the My Account / Order Status page on our site.

How do I create an account?

Click the My Account / Order Status link at the top right of our site, enter your email address, and select I am a new customer. Follow the prompts to complete your account setup. Your information is never sold and is kept completely private.

How do I edit my account information?

Click the My Account / Order Status link at the top right of our site to update your account information including name, address, and email.

How much is my shipping?

Shipping is automatically calculated before you submit payment. Add items to your cart and proceed to checkout to see all available shipping methods and their costs.

I forgot my password. How do I reset it?

Click the My Account / Order Status link at the top right of our site. Below the login box, click Forgot your password? and we will send a reset link to your email address.

How do I return my product?

Please visit our returns page at autotecknic.com/pages/returns for full instructions on how to initiate a return.

I received the wrong product. What should I do?

If you received the wrong product, please contact our customer service team within 72 hours of receiving the item at autotecknic.com/pages/contact-us and we will make it right.

What is your return policy?

Please see our Terms and Conditions at autotecknic.com/pages/terms-and-conditions for complete details regarding our return policy.

When will my order ship?

Please check each individual product page for availability. After placing your order, track its status via My Account / Order Status at the top of our site. You will receive a shipment confirmation email once your order ships, with tracking information within 24-48 hours.

Do you ship internationally?

Yes, AutoTecknic ships to many countries worldwide. Please visit our international shipping page for details on available destinations, shipping times, and charges.

What payment methods do you accept?

AutoTecknic accepts major credit cards and other payment options. Visit our payment choices page for a full list of accepted payment methods.

Do you offer a low price guarantee?

Yes, AutoTecknic offers a low price guarantee on our products. Please visit our guarantees page for full details.

How do I use a coupon?

You can enter your coupon code at checkout in the discount code field before completing your purchase.

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