Help for Order Status

You can check your order status anytime by logging into your account and visiting the My Account / Order Status page. You will also receive a shipment confirmation email with tracking information within 24–48 hours of your order shipping.

Orders cannot be edited directly after placement on our website. If you need to make a change or cancel, please contact us as soon as possible — ideally within 24 hours of placing your order.

Once your order ships, you will receive a confirmation email containing your tracking number and a direct link to track your package. You can also log into your account to find tracking information for all your orders.

First, check your tracking information in your account to confirm the current shipment status and verify that all items in your order have shipped. If the carrier shows your package as delivered but you have not received it, please follow these steps:

• Check around your delivery location — packages are sometimes left with a neighbor, building manager, or in a safe spot.
• Contact the carrier directly to report the issue and request a package trace.
• Reach out to our customer service team so we can follow up with the carrier and assist you further.

First, check your account to confirm that all items in your order have shipped — some orders are fulfilled in multiple packages and may arrive on different days.

If all packages show as delivered but an item is still missing, please contact us within 72 hours. To help us resolve this quickly, email us a photo of everything you received along with your order number.

Please contact our customer service team within 72 hours of receiving your order. Email us a photo of what you received — including all contents and packaging — along with your order number so our team can verify and arrange for the missing parts to be sent to you.

Backordered items depend on our supplier's production queue, product popularity, and inventory allocation — lead times vary by product and cannot always be predicted in advance.

We always try to combine items into a single shipment where possible. However, to ensure your products arrive safely, we do not force-pack items into the same box if doing so could risk damage. Each package is given sufficient padding and protective material.

If your package appears to be lost, please take the following steps:

• Contact the carrier — reach out to the shipping carrier's customer service to report the lost package and request a trace. Keep your claim reference number.
• Notify us — let our team know so we can follow up with the carrier on your behalf and monitor the investigation.
• Replacement — once the carrier confirms the loss and the claim is processed, we will arrange for a replacement to be sent to you.