Shipping & Returns
SHIPPING / RETURNS
Shipping: Unless package dimensions or weight prohibit it, all items will be shipped using USPS First Class Mail/ Priority Mail. If necessary, UPS, FedEx, or a motor freight carrier may be utilized. Expedited shipping options may be available upon request for an additional cost. For international orders, we may choose to ship via DHL at our discretion. Please be aware that trade agreements vary between Canada and other international countries, and as a result, the customer assumes full responsibility for any duties, taxes, or brokerage fees associated with the importation of AutoTecknic goods.
Return Policy: AutoTecknic strictly does not accept unauthorized returns. If an item needs to be returned, the customer must contact us first to obtain a return authorization number. This number must be clearly indicated on the exterior of the return package. Unless otherwise specified, the buyer is responsible for the shipping costs. The return package must include an invoice with the date of sale. To be eligible for a refund or credit, the returned items must be in their original packaging, unused, in pristine condition, and received by AutoTecknic within 14 days from the original receipt of the product. Damaged, installed, or deformed items will not receive any credit. All returned items will be inspected prior to issuing any refunds or credits. Special order items can only be returned if they have manufacturer defects. A 20% restocking fee applies to all eligible return items, except in cases where the return was necessitated by our error. It is important to note that any damage must be reported to AutoTecknic before installation. We cannot provide exchanges or refunds for items that have been installed or used.
AutoTecknic inspect and delivers merchandise to carriers adequately protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If the damage is discovered after opening the package, notify the carrier immediately. Damage claims must be handled through the carrier from the receiver, not through AutoTecknic, as the shipping carrier may need to pick up the claimed package from the receiver. If necessary, we will assist you in any claim to the degree practical.
Items Not Eligible for Returns:
- Electrical Items: No exceptions will be made for returns on electrical items.
- Installed Items: Once you have installed a part, it signifies your acceptance of ownership, and it cannot be returned.
- Undocumented shipping damage or mis-packaged items: Please refer to our "Upon Receipt" section below for instructions.
- Incomplete returns: Any returns with missing hardware or factory packaging will not be accepted.
- Damage from misuse or improper installation: We cannot process returns for items that have been damaged due to misuse or improper installation.
- Over 30 days: Returns will not be accepted if initiated after 30 days from the date of purchase.
- Certain Special/ Custom Order Items: This includes color-specific interior parts such as leather, leatherette, Carbon Fiber, Alcantara.
- Unauthorized returns: Returns lacking proper RMA (Return Merchandise Authorization) or acknowledgment from our management will not be accepted.
- Internal engine components, floor mats, wheels, tires, tools, body panels, and some aftermarket products.
- Closeout & take-off merchandise.
- All returns are subject to a 20% restocking fee.
- Maintenance, standard replacement parts, accessories, apparel, and merchandise are eligible for returns.
- Returns must be initiated within 30 days from the date of purchase.
- Clothing: Exchanges are permitted; however, returned clothing must be in new condition with tags attached.
If you have any uncertainties or questions, please feel free to contact us for more information. If you are unsure about a specific part, we recommend consulting a specialist before placing your order.
Upon Receipt: Upon receiving your order, please inspect it immediately.
Contact Us: Our customer support is available Monday to Friday, from 9:00 am to 5:30 pm (PST). Please reach out to us via phone or email in a timely manner. If our office is closed, please email us with your concern, and we will address it as soon as possible. We strive to assist you to the best of our ability, and reasonable requests will be considered if communicated promptly. You have a 10-day window to resolve shipping errors or damage, so we encourage you not to delay. Please inspect all items upon receipt.
Damaged Boxes/Parts: If a box appears to have been impacted during shipping, please notify the freight company at the time of delivery, if possible. Request the driver to make a note of it, as this will help expedite the claims process. While delays and issues are unfortunate, they can occur, and it is important to follow the necessary steps to resolve them.
Retain All Packaging: Please keep all factory packaging, including the box and padding. If any of these items are discarded, our ability to assist you may be limited.
Take Photos: We kindly request that you email us photos of any relevant items. Providing visual documentation will help us understand your situation and provide appropriate assistance. Sometimes, verbal or written communication may not suffice, and photos can help clarify any confusion. Remember to take photos of everything, including the packaging.
Avoid Installation: If you identify any defects or discrepancies with a product, please refrain from installing it. By proceeding with the installation, you forfeit the ability to process a claim. AutoTecknic cannot be held responsible for any errors, omissions, or damages resulting from installation, either directly or indirectly.
Taxes & Duty: If you reside outside the United States, please be aware that you will be responsible for any taxes or duty fees imposed by your government. Before placing your order, we recommend checking with UPS or your local government to obtain an estimate of these charges.
Using a Freight Forwarder: If you choose to use a freight forwarder, please note that our responsibility ends once they receive the package. It is essential that they inspect all contents for damage and accuracy and contact us immediately if any issues arise before forwarding the products to your location. Once the package is forwarded, the freight forwarder assumes responsibility for any loss, damage, or missing items.