Shipping & Returns
Shipping & Returns
How we ship your order, and how returns work.
Shipping
Orders ship via USPS Priority Mail or UPS Ground unless size or weight requires FedEx or a motor freight carrier. Expedited shipping may be available on request at additional cost.
International orders may ship via DHL at our discretion. International customers are responsible for all duties, taxes, and brokerage fees charged by their country.
Returns at a Glance
- Request a return within 14 days of delivery through our returns portal or our contact page.
- Every return needs approval and a Return Authorization (RA) number. Ship your return within 7 days of approval or the RA expires. Returns without a valid RA are not accepted.
- Items must be unused, uninstalled, unmodified, and complete in original packaging with proof of purchase.
- A 20% restocking fee applies. Return shipping is paid by the customer and is non-refundable. Both are waived for our error, defects, or shipping damage.
- Refunds go to your original payment method within 10 business days of approval, or as AutoTecknic store credit if you prefer.
Full terms are in our Refund Policy.
Not Returnable Unless Defective
- Installed or modified parts: anything installed, used, painted, wrapped, drilled, or otherwise modified.
- Special order and made-to-order items: including color-specific interior parts such as leather, leatherette, carbon fiber, and Alcantara.
- Wheels
- Electrical and electronic items
- Sale, clearance, and blemish items
- Akrapovic, Eventuri, and BMW M Performance products (final sale)
- Gift cards
Returns missing hardware or factory packaging are not accepted. Products from third-party brands follow their manufacturer's return policy, which may be stricter than ours. If you are unsure about a part, contact us before ordering.
Damage, Defects, or Wrong Items
Inspect your order as soon as it arrives, before installing anything.
Contact us through our contact page within 72 hours of delivery with your order number. We will reply by email so you can send photos of the item and packaging.
If a box looks damaged, note it on the delivery receipt before signing and ask the driver to record it. Damage not noted at delivery may not be eligible for a carrier claim.
Keep the box and all padding. If packaging is discarded, our ability to help with a claim may be limited.
Do not install a damaged, defective, or incorrect part. Installing it ends eligibility for a claim.
Replacements and refunds are issued after the item is returned to us and inspected.
Our responsibility ends once a freight forwarder receives the package. They must inspect all contents before forwarding. Once forwarded, the freight forwarder assumes full responsibility.
Customer support is available Monday to Friday, 9:00 am to 5:30 pm PT. Reach us through our contact page.