Refund policy

Returns
You may request a return within 14 days of delivery. All returns require prior approval. Start your return through our returns portal at autotecknic.com/apps/return_prime, or email hello@autotecknic.com with your order number, the item(s), and the reason for the return. If approved, we will issue a Return Authorization (RA) number and return instructions. The item must ship back within 7 days of the RA being issued, after which the RA expires. Returns without a valid RA will not be accepted.

Eligibility
Items must be unused, uninstalled, unmodified, in original condition and packaging, and include proof of purchase. Returns that arrive damaged due to inadequate packing may be refused or charged for repair.

Test-fit before modifying
Test-fit every part on your vehicle before painting, wrapping, clear-coating, drilling, cutting, or otherwise modifying it. Parts that have been modified in any way cannot be returned.

Carbon fiber appearance
Each carbon fiber part is individually produced. Variation in weave pattern, alignment, and finish between parts is a normal characteristic of carbon fiber and is not a defect.

Non-returnable items
Special order and made-to-order items (unless they have a manufacturer defect), sale and clearance items (final sale unless defective), and gift cards. Wheels, and electrical or electronic items, are non-returnable unless defective. Akrapovic, Eventuri, and BMW M Performance products are final sale unless defective. Products from third-party brands are subject to that manufacturer's return policy, which may be stricter than ours. We will confirm eligibility when you request a return.

Restocking fee and return shipping
Approved returns are subject to a 20% restocking fee. Return shipping is the customer's responsibility and is non-refundable. Neither applies when the return is due to our error, a defect, or shipping damage. We recommend a trackable shipping service, as we cannot credit returns we do not receive.

Damaged, defective, or incorrect items
Inspect your order on arrival. Report damage, defects, missing parts, or wrong items within 72 hours of delivery and before any installation. Email photos of the item and packaging with your order number to hello@autotecknic.com. For freight deliveries, note any visible damage on the delivery receipt before signing. Damage not noted at delivery may not be eligible for a carrier claim.

Inspection before credit
No refund, credit, or replacement is issued, including for damaged, defective, or incorrect items, until the item is returned to us and inspected. We may waive this requirement at our sole discretion.

Refunds
Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds go to your original payment method within 10 business days, or as AutoTecknic store credit (e-gift card) if you prefer. Your bank or card issuer may take additional time to post it.

Refused or undeliverable shipments
If a shipment is refused, or returned to us as undeliverable due to an incorrect address, the refund will be reduced by the original shipping cost, the return shipping cost, and the 20% restocking fee.

Exchanges
We replace items only if they are defective or damaged. For anything else, return the original item and place a new order.

Warranty
AutoTecknic-branded products are warranted against manufacturing defects for 1 year from delivery. The warranty covers repair or replacement of the part only. It does not cover installation, removal, labor, paint, shipping, or consequential costs, or damage from improper installation, misuse, accidents, modification, or normal wear. Third-party brands are covered by their manufacturer's warranty. To make a warranty claim, the part must have its AutoTecknic hologram warranty sticker. The warranty applies to the original purchaser only and is not transferable. A replacement part is covered for the remainder of the original warranty period.

Questions or problems with your order
If something is wrong with your order, contact us first at hello@autotecknic.com so we can resolve it directly.

European Union customers
If your order ships to the EU, you may cancel or return it within 14 days of receipt without giving a reason, in line with your statutory rights. The restocking fee does not apply where prohibited by law.