Shipping & Returns
SHIPPING / RETURNS
All items will be shipped USPS First Class Mail/ Priority Mail unless prohibited by package dimension or weight, in which case UPS/ FedEx or motor freight carrier will be used. Expedited shipping may be available at additional cost upon request. For international orders, we may elect to ship by TNT at our discretion. Please note that Trade agreements vary between Canada and international countries. For this reason, duties and taxes applicable on the importation of any of AutoTecknic goods are the full responsibility of the customer and brokerage fees.
AutoTecknic does not accept unauthorized returns. In the event that an item must be returned, the customer must first contact us and obtain a return authorization number. This number must be clearly marked on the outside of your return package. Shipping costs, unless otherwise specially provided for, are the buyer’s responsibility. An invoice with the date of sale must be included with the return package. To receive a refund or credit, returned items must be in original packaging, unused, in original condition, and received by AutoTecknic within 14 days of your original receipt of the product. No credit will be issued for damaged, installed, or deformed items. Items will be inspected prior to the issuance of any refund or credit. Special order items cannot be returned unless they have manufacturer defects. All items eligible for return are subject to a 20% restocking fee, except in cases where our error caused the return. Please note that any damage must be reported to AutoTecknic prior to any installation. We can not offer any exchange or refunds on items that have been installed or used.
AutoTecknic inspect and delivers merchandise to carriers adequately protected and packaged. Therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package (i.e., specific damage) on your receipt from the carrier along with your signature. If the damage is discovered after opening the package, notify the carrier immediately. Damage claims must be handled through the carrier from the receiver, not through AutoTecknic, as the shipping carrier may need to pick up the claimed package from the receiver. If necessary, we will assist you in any claim to the degree practical.